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Customer Service Advisors & Technical Advisors

Location: London, Ontario

We are GROWING

 

Customer Service Advisors and Technical Advisors

Full Time and Part-time Opportunities Available

 

StarTech.com Ltd. is a global manufacturer of hard-to-find connectivity and technology parts.  We make it easy for IT professionals around the globe to find and get the part they need to enable their business solutions. 

 We innovate, design and make a wide range of unique, specialized or hard-to-find parts and accessories that connect and enhance business technology.  Our friendly, professional and responsive employees, proprietary web resources and channel partners ensure that the right product is delivered to the IT professional.

  Founded in 1985, we are a privately owned Canadian company, with a business in Hong Kong and operations in Northampton, England and the USA.  We are on the INC 5000 honor roll in teh United States, recognizing us as one of the fastest growing private companies for 6 consecutive years. In 2009 and 2011, StarTech.com was named one of the 50 Best Small and Medium Employers in Canada and also recognized as one of the top 50 Best Managed Companies in Canada in 2011 and 2012.

 Our customers love doing business with us because we provide exceptional customer service with lifetime support and exclusive online resources that saves them time and money.

 Our hours of operation are from Monday to Friday 5:00 am to 11:00 pm.  Hours for employees will fall into various shifts to allow us to meet the needs of our business.  

 

 Customer Service Advisors

As our Customer Service Advisor you will provide customer service support and advice to StarTech.com resellers and end-users.  Your primary role will be to; assist customers using a number of mediums such as phone, e-mail, and live-chat in order to: process orders, promote products, provide product and service information, resolve product and service concerns.  In addition, there will be some out-bound calling to our current customer base. 

 We have opportunities for some of our Customer Service Advisors to work from both their home and/or our office Monday to Friday between the hours of 5:00am – 11:00pm

 Our ideal candidates will have:

  • Post-secondary education in Computer Systems Technology, Business or Marketing related program.  
  • Knowledge of the IT industry and IT products
  • Hands on experience with computer hardware is preferred
  • Strong Microsoft Office Skills, particularly Word, Excel and Outlook
  • Experience using Contact Center software, preferably NEC Unified Communications Software
  • Excellent written and verbal communication skills
  • Excellent organizational skills and detail orientation with the ability to multi-task in a fast-paced, deadline-oriented global growing company
  • Ability to work in a collaborative, team-oriented environment
  • Attention to detail for accurate ordering processing and logging customer information in our CRM system
  • Want to help us realize our winning statement: “Excite Customers. Succeed. Have Fun” 

 Technical Advisors

As our Technical Advisor you will provide both technical support and advice to StarTech.com resellers and end-users by phone, e-mail and live-chat including: 

  • providing product recommendations and service information
  • troubleshooting customer’s technical concerns as they relate to our products
  • promoting products
  • helping customers build IT  solutions using our products

 Our ideal candidates will have:

  • Post-secondary education in Computer Systems Technology or related program.
  • worked with technology or have an interest in technology
  • Hands on experience with computer hardware is required
  • Have any experience using Contact Center software, preferably NEC Unified Communications Software
  • Have excellent written and verbal communication skills
  • Have knowledge of the IT industry and IT products
  • Attention to detail for accurate ordering processing and logging customer information in our CRM system
  • Have a desire to multi-task in a fast-paced, growing global company
  • Want to help us realize our winning statement: “Excite Customers. Succeed. Have Fun” 

Those who are bilingual will be given preference. Specifically we need individuals who have a passion for technology, education and/or experience in technology and the ability to speak one of more of the following languages in addition to English;

  • French
  • Dutch
  • Spanish
  • German
  • Italian


Submit your resume in confidence by applying on-line at www.startech.com

We appreciate all applicants however only those selected for an interview will be contacted.  No phone calls please.

 

 

Please complete the form below to apply to: Customer Service Advisors & Technical Advisors
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